PBM MEMBER PORTAL UX MODERNIZATION USE CASE
Modern, member-first portals
Leverage your transparency investments into market-leading portals
PBM transparency investments have unlocked real-time data, and market leaders are putting it to work.
The competition has already turned these data assets into updated portals that provide intuitive member experiences, support pharmacists in processing claims, and make it easier for providers to submit prior authorizations.
Specialized PBM technology consulting and engineering expertise
Your infrastructure modernization opened up new possibilities.
Now is the time to update your member portal to maximize that investment.
Praxent's extensive PBM expertise combined with our design and engineering knowledge means faster results without interrupting your daily operations.
How we can help
Real-Time Claims, Prior Auth, and Benefits Updates
Connect your modernized backend systems to show live claim statuses, prior auth updates, and benefit accumulators directly in the portal, so members see accurate information instantly.
Advanced Analytics and Reporting
Drive strategic decisions with integrated analytics, dashboards, and reporting tools that reveal which features increase adoption, cut costs, and validates ROI.
Guided, Personalized Member Flows
Create smart prompts that eliminate confusion. Personalized, clear pathways guide members through refills, prior auths, and cost comparisons.
Unified Information Architecture
Align member, provider, and pharmacy touchpoints under a single, consistent architecture so everyone sees the same data in real time.
Mobile-First Portal Design
Build responsive layouts with app-like performance that work seamlessly across devices. Designed for speed, this keeps members connected and reduces support tasks.
Embedded Compliance and Security
Transparency reporting and automated audit trails are built-in, maintaining compliance and data integrity while keeping the member experience effortless.
The real results that matter to PBMs
Flexible, Faster, Future-Proof Systems
Improve reliability and simplify future feature additions with portals built using clean, modular architecture.
Increased Member Adoption
Intuitive design and mobile-first workflows replace frustration and friction, improving member use and satisfaction.
Competitive Advantage
Differentiate your platform with superior and personalized user flows, advanced features, flexibility, and a reputation for innovation.
Optimized Operational Workflows
Self-service features move routine issues from call centers to digital channels, decreasing call center volume and costs and freeing up internal teams.
Regulatory Confidence
Meet and exceed evolving compliance requirements with portals designed for transparency and audit capabilities built in.
Market Leadership
Position yourself ahead of industry trends and deliver dynamic member experiences, while others struggle with legacy system limitations.
Why PBM technology leaders work with us:
Extend your team, flexibly.
Frontend, Backend, Cloud, DevOps, QA, UX Design, Program Management.
Whether you need comprehensive portal modernization or specific skill gaps filled, we work how you work. We integrate with your existing teams, tools, and processes to deliver results without disruption.
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Put our experience to work.
